Metropolitan Life Insurance Complaint - Realy bad service - customer service
I have canceled my policy starting from May 6, 2009 and asked to send me refund for June (which I paid by mistake). Agent tell me it will take 7 business days to proceed refund. Today is August 1, 2009 and I still did not received refund check. I call them EVERY other week. All May they promise me to send check next week, then again next week and so on. In June I was told that they send my refund but on wrong address! In July they promised re-issue check and send me to my address. Finally they told me that check was send on July 20 and I did not received it. I call them again and agent promised to investigate and call me back in two days. Nobody call. I call them again, they promise again investigate and send me email the same day. No email. I send complain on their web site. No answer. It seems, they do not care. And my refund is only $175. I just think that I am lucky that decided to switch my insurance company. It would be impossible to get coverage from them in case of accident. Really sloppy company! Think twice dealing with them.