Bookinhotels.com Complaint - Booking Cancelled, no detail for refunds
I have just come back from a weekend in Brussels. I booked with Bookinhotels over a month ago and received my confirmation, voucher and my account was debited immediately. When I arrived to check in on Friday night I was told that bookinhotels had sent a cancellation to the hotel and my booking was no longer valid. After many failed attempts at calling their customer service, I sent them an email and received an email a day later saying:
We regret to inform you that due to the financial issues between our supplier and us we cannot honor your booking therefore full refund is going to be made to your credit card provided. We sincerely apologize for the late notification. For any questions or concerns, you may contact our customer representatives via e mail or via our contact phones at any time. This is a very regrettable incident and we are very sorry indeed.
Thank you for your kind understanding.
I then replied - asking when exactly and for more information and was given this response:
Please note that refunds will be made in the form of a credit to your card account. All credit card refunds will be processed in a timely manner. Typically, this process takes several weeks (business days) for the instruction to leave our company account. The refunds process depends on your billing cycle with the cooperated credit card company. Once the refunded amount leaves our company account, it may take up to two months time for the proceeds to appear back in your account.
Whenever I try to call their Customer Service I get no response or an answering machine. I have yet to understand WHEN I will receive my money back or to speak to a responsible person in charge. I spoke with the hotel I had initially reserved my booking with and they were more than helpful, providing me with copies of all confirmation/cancellation documents.
As it currently stands, I am over 300€ out of pocket because I had to pay last minute rates for the hotel at my destination and also the amount initially charged.
In my humble opinion - Do not book with this compa