PC World Complaint - PC World Poor Customer Service
We purchased a printer from PC World Colchester, Essex in Feb 09. However after just 5 months it would not print correctly even after the replacement of genuine cartridges, also purchased from PC World. We took the whole machine back to the Tollgate store for a simple replacement as the law now states that after such a short time it can be deemed faulty and unfit for purpose. The manager was called and he refused to replace the printer, and walked off to chat to his sales staff for their view of retail law. One actually boasted that he used to be a Policeman and so knew 'consumer law very well'. The manager therefore decided to call the Police to remove us from 'his store'. There was no heated discussions but we tried to stand up for our rights. The Police came and embarrassingly for the manager advised him to simply replace it as a good will gesture and settle the issue. However having been made to look so foolish in front of his staff the Colchester manager decided to ban us from the store indefinitely. Unfortunately having his badge covered we did not catch his name, so wrote to Retail Director [snip - no names please]. Mr [snip] also told us in writing to shop at other stores in the Tollgate area, not the answer, attitude or customer service we expected. This retail group have a despicable customer care policy and are now fighting for new sales as they are rapidly getting such a poor reputation, as confirmed by being bottom of a recent Consumer Association retail survey.
When [snip] business has lost market share he share he should remember he and his inept management were solely to blame for their own poor service.