AT&T Long Distance USA Complaint - AT&T new (tele)marketing scheme FRAUD
CALIFORNIA -- I never used AT&T services, none.
Last month on my SBC (PacBell) bill I found a charge of $8.40 in AT&T behalf as a monthly fee and a billing fee and some taxes, no calls specified.
I called the 1 800 number for customer service for clarification. Asking about the charge justifications I was bombarded with inquiries about my phone lines my call habits and all sorts of personal information that had nothing to do with the issue. I insisted to get my answers and all I hear is offers to switch my long distance to them and other offers without any result to my issue. I had to call again for 3 times when I start to become impatient I was transferred to "Billing" where I was treated even worse. When I asked for supervisor I was told "I get no supervisor". After half of an hour of negotiations I got a statement that the charge will be "refunded" without any reasonable explanation.
What I see here is the new AT&T (tele) marketing scheme:
"If the law prohibits us to call the consumer we will make the consumer to call us..."
1. AT&T issues unfunded abusive charges to (non-customer) consumers.
2. The consumer calls to complain about the charge and he gets the marketing (abuse) crap.
If the consumer is strong enough he may get the refund. If not AT&T gets the money.
3. The consumer does not notice the charge in the phone bill does not complain and pays. AT&T gets the money.
Think millions of these cases!
This is an issue I will take it to FCC.
HEY PICK POCKETS WATCH OUT FOR AT&T COMPETITION
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