Maytag Corporation Complaint - Product Repair Follow-Up
I recently had to replace the motor on my Maytag Dryer that was only 13 months old. The repair cost me about 2/3 the cost of a new dryer.
The service tech provided good service, however, he could not get the plastic blower fan off the motor shaft and had to forcefully and intentionally break it off, which cost me additional for a new fan blade.
The problem was that these fan blades have a plastic, square shoulder around the brass insert (L/H Thrds.)molded into the center of the fan to screw onto the motor shaft. This is a recurring problem since the service men compete to see who can break the fan blade off the quickest and with the least amount of trouble.
There seemed to be NO follow-up back-feed to Whirlpool Corp. to advise them of this poorly engineered "fan to motor shaft" connection. May I suggest that a system be considered to find out what is causing the failure of some Maytag Dryer motors. For instance, my dryer motor had an end-play of 1/2 inch or more after only 13 months and this caused the problem - motor parts rubbing together because of the end play. The cause of this "end-play" is another engineering problem that could be solved to save your customers a great deal of problems - and money.
I am very disappointed with my Dryer repair experience but I thought I might be able to suggest a way to improve your product/s/.
Thank you for this opportunity.
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