Sears Home Improvements Complaint - Sears Lies & No-Shows
I had an appointment with the window sales on 7/29/09. I had to run out for a few minutes, expecting I will get a call when the person is on the way, well I got a call, they said the guy was at my home. I said "I'll be there in 10 minutes" we got home and nobody was there. I called and they said the guy waited 45 minutes before calling the office who in turn called me. I was only gone about half hour to begin with!. Then they said we'll make another appointment...7/31/09. A different salesman this time...he was 27 minutes late, the left side of his shirt was out and he had a big hole in it. He measured and did the pitch and his price for basic aluminum impact windows (9 windows) was $14,000. I asked about the warranty and he said it was 5 years. I told him his warranty sucks and his price was too high and he told me his product was much better than what I was comparing it with (vinyl, insulated impact energy star low E widows). Any my issue wasn't impact, I really don't care about impact, I want noise and temperature relief. He tried to tell me his windows were energystar and I told him they couldn't be since aluminum is not energy star. he finally called and got corrected.
Anyway, a manager called the next day to see how it went. After I gave him the report, he apologized, told me there were 4 types of windows and asked if he could send out one more rep, some one who "knows what he is doing". The appointment was supposed to be today at 3pm...at 4:45, we called to see where the representative was and we were told the appointment got canceled.
We were then told "well you got an estimate on Friday, what more do you want?" I was told by someone there that what the manager said is incorrect. So I just told him to expect yet another mark online and to have a good day.