Philips Electronics North America Complaint - Bad Product and HORRIBLE Customer Service
I purchased a Philips Television about four months ago. After only a couple months of owning the TV (during which I used it only about 10hrs per week) it went out on me. I called Philips Tech Support and they had me doing a bunch of really stupid stuff like checking to see that it was plugged in and making sure that I had batteries in my remote...as if I would not have checked that on my own.
They finally surmised that it needed repair and referred me to a repair shop who then told me that they needed to order parts. They said it would take a couple days. Afer three weeks or so, I finally called the repair shop and they told me that the parts were on back order from Philips and that they would be in in a couple of days. Again... I waited three more weeks and now word. I called Philips and was told that the customer care department was going to check into and get back with me. More than an week goes buy and nothing so I call Philips AGAIN.
They then assure me that the parts are now available and they are overnighting them to the repair shop and I will have my TV back in a matter of days. A week goes by and I nothing so I call the repair shop back and they inform me that the parts are on back order again.
I called Philips back again and they claimed they had no information. After about an hour on the phone, they finally told me that they did not know when the parts were going to be able to ship. They said they would inform me in 24hrs what they were going to do. THREE DAYS LATER they finally called back saying that they did not know where the parts were going to be available in the US and that they were going to ship me a new television. I was told that I would have my TV in 5 days.
After waiting a week and a half, still no television. I called Philps back and the person that spoke with told me that the television was going to be shipping in the next 10-15 business days. So...here I am...two and a half months after this ordeal began and I STILL don't have a television and no one at Philips can tell me when my new TV is going to ship. I cannot find the words to even begin describing how ANGRY I am with Philps, their crappy products and most of all their HORRIBLE CUSTOMER SERVICE. Everytime I called, they all acted as though I was such a bother for wanting a $1000 television to actually work!
After doing a little research, I found out that the reason the parts for my TV are on back order is because the problem that my TV had is a chronic issue with this model. They can't keep the parts in stock because 1000's of these units are going bad. Finally...the TRUTH.