XM Satellite Radio Complaint - Billing Problem - XM Radio Service
I got a collection notice from XM on my second radio in my wifes car. The past due was $16.25. I called them to ask why I had not received a bill. They did not have an answer as I had cancelled the credit card that was used when I signed up for the second radio and they of course could not bill me monthly now. Then I looked online at my invoices. In Feb. 2009 after getting an invoice I renewed my primary radio for 2 years. $245. Now they are telling me that I only paid for 1 year and the rest was credited to my account for the next invoice on my primary radio. They said that I needed to call them to tell them I wanted to pay for two years. I told them it was their invoice that offered me 2 years for $245 and I did not just pull that amount out of thin air. To make a long story a little shorter the CSR's that I talked to in the Bahamas were VERY difficult to understand and they would not get me a supervisor. They had NO flexibilty with respect to getting the two years ironed out. I am over 60 years old and this is the worst customer service I have EVER dealt with, period. I think these people are running billing scams. As soon as I can get all the money straight I will no longer be a customer.