Outback Steakhouse Compliment - Best Customer Service EVER
SPRINGFIELD, VIRGINIA -- On our way home from a family vacation in Washington, DC we passed through Springfield, VA and decided to eat at Outback Steakhouse. We usually go to the one in Greenville, SC so we were happy to find one on the way home. When we went we had a rude waiter and a few other things happen that really got me angry. Not the service we are used to from Outback. Well, when I got home I decided to let the company know because I would want to know if it was my business. I didn't think anyone would care to tell you the truth. I just did it to make myself feel better. Well, was I wrong. I immediately got a phone call from the proprieter at the Outback in VA. Her name was Donna Rambler and she was the nicest woman I have ever encountered. Wonderful manager! She seemed to really sympathize with my story and truly gave me the feeling she was sorry it happened. I was surprised she seemed so upset by the incident. She apologized for what happened and assured me she would talk to the people who were rude and I believed she would. I hung up the phone not angry anymore, thinking it was just a bad night. Well, 4 days later I received a box in the mail and it was filled with cookies and brownies, beautifully packaged! I was SHOCKED to see it was from Outback! In it was a letter apologizing again for the service. I also received a comp ticket to go back to Outback on them. Unbelievable! I have never had a company make me feel truly appreciated. We went tonight to dinner and sure enough, everything was perfect. It really made up for the last time. I thank Outback for having such wonderful customer service and am truly surprised. You don't think comnpanies out there care anymore but this one does. My hats off to Outback for realizing that I will be a customer for life and will tell everyone I know what a great company they are. I wish more companies had customer service like this!
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