Northwest Airlines Complaint - Never Again! - Worst Customer service- EVER!

Posted by dlakers on 2009-08-04:

Did you book on the internet or on the phone.

Posted by justthefaxx on 2009-08-04:

Rude and Unresponsive? Or is it that you're not hearing what you want to hear? The tickets are nonrefundable (yes, even if you don't take the flight.) If you didn't tell them that you're not using the ticket then you become a "no show" and lose the credit for that ticket. Read the rules next time.

Posted by saj80 on 2009-08-04:

Very good response, justthefaxx. I would like to know what NWA admitted to in the emails regarding they are at fault; my guess is the flight got changed and the OP missed it.

Posted by dlakers on 2009-08-04:

She said they booked the flight backwards. I was wondering if she booked on the internet as she would have booked it herself backwards.

Posted by Ben There on 2009-08-04:

When I read "booked my flight backwards" I thought that they from and to cities were reversed like NYC-DC-NYC instead of DC-NYC-DC. If the OP booked online she is completely at fault. If booked by phone, there was still plenty time to catch the mistake and get it fixed.

Posted by DisputeTheCharges on 2009-08-04:

Maybe you should fly Delta next time.

Posted by BobJohn on 2009-08-05:

Let a travel agent make your reservation next time.

Posted by The_Judge on 2009-08-06:

I'm guessing the OP called to make a res. ALL agents for airlines recite back the itinerary in the order the flights will be taken to confirm and also offer an email or snail mail option to receive an itinerary. The initial readback by the agent should have tipped off the OP and if missed, the itinerary received afterwards would have discovered the problem. Some blame on the agent if actually booked wrong but more on the OP for missing 2 reconfirmations.