AARP Medicare complete Complaint - Provider manual
On July 30th I finally received a "PROVIDER MANUAL'. Only seven months into my contract year!!! I had occasion to call "AARP medicare complete" in February of this year and was told by a supervisor that my co-pay would be waived for a medically necessary Cardio rehabilation. After my 12 weeks of the cardio rehab program I was billed for over $600.00. When I called AARP medicare complete customer service I was told by another supervisor that CO_PAYS are almost never waived and AARP was not responsible for any misinformation given by customer service. I will be looking to change Insurance this year.
I would strongly suggest that any approvals given by any Medicare suppliment insurers customer be in WRITING. Dennis Long