Bluelight Internet Complaint - trouble cancelling account

Review by Anonymous on 2004-06-10
I cancelled my account on may 5. they still charged my credit card on may 28. I called and said "what's up?" they said oh it looks like the account didn't get cancelled, even though they had it in their system that I had called to cancel on the 5th.

he did say he would credit my credit card within 1-2 billing cycles.
Comments:2 Replies - Latest reply on 2004-07-22
Posted by bill on 2004-06-10:
They should credit your account immediately. 1 to 2 billing cycles seems like a long time to have to wait.
Posted by PeskyKittyButt on 2004-07-22:
bill...sometimes it takes 1-2 billing cycles to add the $$ to the account. It has to do w/ the billing department, not the customer service rep.

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