AirTran Airways Complaint - The Worse Customer Service Ever!!!
ORLANDO, FLORIDA -- Sunday night, my flight to Atlanta (stop-over) was canceled because of the storms. They booked us a later flight at 11:35pm. With a stop-over at Atlanta and then Indy (we would be back at Indy at 4am). So we waited at the airport lounge until 10:30pm. We waited 3 hours. My husband walked by the TV's where they posted the flights and it said that our flight changed times and now it was leaving at 11:15pm. We ran with our 2 luggage's, a screaming baby and 2 hand bags. You have to take a train to board which took 15 minutes. We got there at 10:55pm. A new time appeared on the screen behind the reception desk. It posted a leaving time of 11pm. The plane was still there, the stewardess called the pilot and they said they were about to leave. They wouldn't let us in.
They said the next flight out of Indy was at 10AM the following day. Reality kicked in and I asked them, so you want me to sleep here at the airport with a 1 year old, exhausted baby? They all did not make eye contact (5 people), they ignored me as a cried and begged to get in the plane. Keep in mind the exhausted baby crying in the background. The stewardess who originally told me that I missed our flight said because I was ungrateful that they were booking me a flight the next day, she wasn't gonna help me. She slammed the tickets she prepared on the counter and bowed her head down. The manager walked up, his name was Thomas. He said, "I'm sorry you didn't hear our announcement that this plane was boarding early." He gave us a coupon to a hotel (standard coupon you can find in magazines) and sent us on our way. We were at the Orlando airport for 14 hours. I've been through international airports.
This was my first time with Air Tran. I've never been treated this way, especially with an exhausted 17 month old baby. We slept at the airport awaiting our departure. This was an extremely emotionally & physically exhausting experience. I have never been treated with such disregard especially at an airport. I want to be refunded for my ticket and for my ticket and for the employees at the Orlando Airport be reprimanded. The woman who told us she wasn't going to help us did not reveal her name. The only name I got was Thomas (the manager) that night.