Wallmart Informative - Damage to my automobile and Wallmart's Attitude
ELBERTA, ALABAMA -- Attention Wallmart Shoppers!
As Wallmart knows, I took me 1992 Jeep Cherokee into the Foley, Alabama store for a routine oil change a while back. The auto was functioning perfectly when I drove in. Within five minutes of leaving I was stranded with a broken radiator hose which resulted in almost $700.00 worth of damage.
I phoned the Wallmart service center and the lies and corporate responsibility dodge started right away.
They first connected me to the mechanic that said that he had done the work. He stated that the car was fine when he finished. I then asked for the service manager who immediately changed the story. He stated that he was aware that the hose was broken and had tried to page me in the store to tell me. Ok..Guys......which of you are lying?
I immediately realized that I was in a situation in which it would be virtually impossible to prove that Walmart had broken the part. It is theorically possible that the part failed just as I left Wallmart (if you want to believe mechanic story #1), or it could have failed just prior to arriving (if you like story #2, the service manager's version).
Ok...When I spoke to the service manager he told me that he was aware that the hose was broken and that he tried to page me and that I did not respond. I then asked him that since, under the circumstances, that he might have considered putting a note on the service ticket making me aware of the situation instead of willfully allowing me to drive the car away, knowing that the car was certain to overheat and probably damage the engine.
His response to this was that Wallmart didn't put notes on service tickets. To which I responded that since a note on the service ticket was a violation of Wallmart Corporate Policy, could he not have had a little heart and wrote a note on the dust on the windshield, called my cellphone number, anything to stop me from ruining my car! No Deal!
Next step....Wallmart store manager, Foley, Alabama. He had me put all this in writing along with copies of my repair bills (almost $700.00) which I paid Wallmart Copy Center to copy for me. He seemed rather encouraging that Wallmart would accept responsibility. This of course went nowhere....
Next step.....regional service manager....Same Bull as from the store's service manager, just a bit more articulate. After a five minute conversation of allocades of how Wallmart was striving to improve communications with customers, and ...get this!!!!agreeing that to allow me to leave without knowing about the hose was unfathonable behavior, he told me that they would not accept responsibility. At least he has some concept of human decency but unfortunately has subordinated it to Corporate Responsibity. Sad!
On up the chain of command.....Next attepmt was Wallmart legal department in Arkansas. I didn't expect them to do anything but I wanted an easy way to find out how Walmart is incorporated in my state to be able to sue them if I so decide. Response?????sort of Good Luck Buddy.....Try the State Attorney General office. Thank You Very Much Mr. Attorney.... be careful and don't trip over the little tassles on your loafers.
Another attempt......Since the mechanic, the store's service manager and the regional service manager had lied to me and stated that they each were the final authority, the last resort short of a law suit..I realised, duh, so I called the store manager back and asked him who was in fact the final authority, decision making mogul for Wallmart and he finally told me of a claims process, which turns out to be their insurance company, ClaimsManagement, Inc.
Claims Management.......Dead end street. The issue with them was, of course, strickly legal. Their attitude was that since I could not prove beyond a shadow of a doubt that Wallmart broke the hose, then I was out of luck.
Just for fun, I asked the lady who called how she would feel if Express Oil Change had done that to her little hard earned Kia or whatever she drives on Wallmart pay, had done this to her. Bless her young heart.....she told me in her most offical twenty-something year old voice that since she was in the insurance business she would see if differently than most people and not be upset if she couldn't prove it in court. She pretended to not understand the concept of a mechanic treating a customer with repsect for any reason other that a legal one. Poor Girl! Good Luck to you.
Ok...Mr. Wallmart! You have successfully made another enemy! You have proved yourself to be nothing more than another greedy, slimey, money grubbing corporate blight on the face of America. You deserve your ultimate fate, bankruptcy as you alienate your working class customers one at a time.
Are you literate enough to have read John Steinbeck's "The Grapes of Wrath"? If not you could watch the movie with Henry Fonda. Just may consider me Tom Joad.....Wherever a working man has been taken advantage of by Wallmart, I'll be there. Whenever a dissenting voice may be raised against your obscene corporate policys, I'll be there. Whenever I encounter anyone considering doing business with you, I'll be there with my story. I intend to cost you far more than my $700.oo through shouting the sorid truth about you at every possible opportunity so long as I shall live or that you are in business.
Ex-Walmart Customer turned consumer advocate.
PS Anyone out there with a similar Wallmart problem may contact me at Perdidodan@yahoo.com or by mail at 8140 MObile Ave, Elberta, Alabama 36530