Aflac Complaint - AFLAC is ripping off my 69 year old dad
My dad is a recently widowed 69 year old man who is getting the run-around from Aflac. He has been paying on a whole life insurance policy for the past ten years, all for nothing. In May 2009 Aflac sent him a renewal form giving him the option of terming his policy or rolling it over to a whole life policy. He chose to roll it over and mailed the form back THE NEXT DAY. A couple weeks passed and he heard nothing from Aflac. He called corporate and learned via a recorded message that his life insurance had been termed. He called Aflac and they told him they never received his renewal notice. Granted he should have made a copy of the form and sent it back certified mail, but again he is 69 and recently widowed. To this day he has not received his form to fill out. He has called Aflac 5 times to get a status on this form. He finally got frustrated and I stepped in. Conveniently, even though I had his tracking number, policy number, date of birth and SS# they would not tell me anything. I asked them if they could just fax me the form so he could get it filled out and sent back, and conveniently again the agent told me it is not a form they can fax to me. I called a local agent I used to deal with and she at least called Corporate, and they told her the form was mailed out July 21, 2009. It is now August 4th and he has still not received this form!! My feeling is they just paid out on my step mothers' policy when she passed away, and since dad is 69 they are hoping he passes away before he can get the form signed! We are at our wits end with this company and the complete run-around they are giving to my dad. I would not sign on with Aflac if someone else paid my premiums! Tomorrow we will call them together just so they can tell us "it's in the mail"! A smart agent/representative would issue another form for the man to fill out. But it appears there aren't many smart agents at AFLAC!!