Heaths Automotive Paint Complaint - Poor service from Heaths auto paint
PRESCOTT VALLEY, ARIZONA -- Recently I went into Heaths Auto Paint-an auto paint supplier in Prescott Valley-I was treated like an old friend -given service as if I were a long time customer. They did not have the Fast reducer I wanted to use when painting my 1966 Ranchero-but the owner advised that I use Limco`s LR13. He said this is a slow reducer and will work fine --Well this was the WRONG reducer --They sold me LR13-They should have sold me LBR14 but were out of it. I sprayed my car -but the basecoat would not dry. I called the store for suggestions to the problem and was told to call the owner--" But don`t lie to him". The owner did not listen to my concerns, he asked where I purchased my clear coat-I replied -from the internet. At this time the owner went into a rant about how stupid people are for buying off net and insisted it was my problem and refused to offer any help. I also called BASF-the manufacturer of LR13 and was told " Not to be used for basecoat-I should have used LBR14". Relaying this conversation to owner his answer was " that guy is a jerk-he don`t know what he is talking about" Anyway it is 3 + weeks after starting paint job and I am still stripping the soft basecoat off my car and will need to start over on this part of my 2 year long restoration. So my advise is --Don`t buy from Heaths Automotive Paint!! This will end up costing me about 3 times the original price PLUS I had to start over. ASK AROUND I know others have had similar dealings with HEATHS.