I purchased a sectional couch two years ago..shortly after having it the pull out cord ripped off and have not been able to recline in a year and a half. Have called bobs - they refer to goof proof..they refer to guardsman! Someone please just fix it. In the meantime we continue to get cut by the "loose" wires. I have stuffed blankets, small towels..and just cannot avoid the sharpness. Many calls..many visits..and I still cannot recline...OH well..sitting regular isn't so bad right?