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WACOVIA BANK Complaint - WACOVIA'S CUSTOMER SERVICE SUCKS

Review by WACOVIA SUCKS on 2009-08-05
ORANGE COUNTY,CA , CALIFORNIA -- I RECENTLY STARTED BANKING WITH WACOVIA AND GOT DIRECT DEPOSIT. OVER A WEEKEND I LOST MY WALLET
AND SOMEONE USED MY DEBIT CARD AS VISA TRANSACTIONS. I CONTACT WACOVIA IMMEDIALTEY AND GOT NO HELP SPOKE TO ENDLESS RUDE CUSTOMER SVC AGENTS THAT WERE NOT HELP AT ALL. EXPLAINED MY SITUATION THEY REFUSE TO HELP ME IT HAS BEEN 3 DAYS AND STILL NO HELP THEY REFUSE.. THE FIRST EMPLOYEE I SPOKE TO SAID EVERYTHING WAS TOOKEN CARE OF WHEN I CALLED BACK THE NEXT DAY COME TO FIND OUT SHE DIDENT DO ANYTHING SO FAR I SPENT HOURS ON THE PHONE HOLDING FOR SOMEONE WHO MIGHT BE ABLE TO HELP ME AND NO LUCK YET.. THEY ARE TREATING ME LIKE THE SUSPECT. WHEN THEYHANDLE THIS SITUATION I NOR ANYBODY I KNOW WILL DEAL WITH WACOVIA AGAIN. AND THEY REFUSE TO GIVE ME ANY CONTACT INFO TO REACH SOMEONE IN THE CORPRATE OFFICE TO HELP ME. THERE ONLY OPTION IS WRITE A LETTER ... CUSTOMER SERVICE SUCKS AT WACOVIA.. THEY NEED TO BE OUT OF BUSINESS. IF THERE IS A NUMBER TO FILE A COMPLAINT OR SPEAK TO SOMEONE HIGHER THAN THERE TEENAGE SUPERVISOR ON THE 1800 WACHOVIA NUMBER
Comments:2 Replies - Latest reply on 2009-08-05
Posted by Anonymous on 2009-08-05:
If the people on the phone aren't any help, just go into the branch you openend the account in, and have the card blocked.... and everything else you have to do to prevent whoever's been using your card, from using it further and losing more money. Talk to the finicial center manager... in person.
Posted by saj80 on 2009-08-05:
You also need to file a report with your local police department, as this information will be required to continue with the process at the bank.

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