Wells Fargo & Company Complaint - No responsibility for ATMs, really bad advice from bank employees
BLOOMINGTON, MINNESOTA -- A few weeks ago, I went to get cash from a Wells Fargo ATM that is installed in their drive-thru facility in Bloomington, MN.
It swallowed my card, brought up a big bright screen that asked for my PIN, and completely froze up. It wouldn't accept cancel, OK, any numbers - nothing, not even a beep on a key push. Not wanting to just leave my card behind with a big screen asking for the PIN, I walked over to a drive-thru stall and asked if someone could assist me. I was curtly informed that they do not maintain the machines and couldn't help me. I started to panic, and told them that I couldn't just leave the machine with my card in it, asking every stranger that drove through for a PIN on my account.
Finally a (blonde!) teller came out who again told me that they don't do anything with the ATMs, and if I wanted assistance I could call (she started to wave her hand around the machine, looking for a number on it). I then said that since the machine was physically located right here in front of me, what did I need to do to get my card back? She AGAIN informed me that Wells Fargo COULD NOT HELP ME. I then asked what would happen if somebody got lucky and the machine started working (I'd already keyed in my PIN, so it's not a stretch to consider the possibility that it would obligingly dispense cash from my account). She looked at me as if I had grown a 3rd eye on my forhead, and very condescendingly informed me that that was not possible. She said 'sorry, we can't help you', and went back in.
I then grabbed my cell phone and starting calling the phone number on the machine (it's still cheerfully asking for my PIN), when it suddenly started making noise, popped up a timeout message, and spit my card out. The card which would by now have been in the possession of the person in line behind me if I had listened to the dingbat teller.
Wells Fargo, don't you teach your employees anything? If I had known I only had to wait a clearly predetermined number of minutes, my poor beating heart would have a few more years left on it! Sheesh.