Veterans Ford Complaint - Veterans Ford Lies
TAMPA, FLORIDA -- My wife & I decided it was time to trade in our 2004 Ford F350. We were very happy with the truck but the only trouble was my wife after having double hip replacement surgery was unable to get into or get anything out of the bed. After looking at the Toyota Tundra we decided to look at the new Ford F250. After reading an ad we decided to go to Veterans Ford. We told the Salesman Kelly we were interested in a new F250 because of the difficulty my wife had getting in & out of small vehicles & the steps & handles on the larger trucks make it so much easier. Additionally we really wanted a tailgate step & they were only available on F250 & above. Kelly then told us it was now available on the F150 which he took us to see & F150 & demonstrated the tailgate step. The only trouble was the fixed steps on the F150 are placed so close to the rocker panel you could barely place your toe on the step. We were then shown an F150 Platinum which had Powered steps that came down when the door was opened. Perfect height & down away from the truck body. I asked what the truck was equipped with & Kelly said it had all options available except for GPS or a sunroof. The salesman Kelly led us to believe we purchased a truck with a tailgate step & after the purchase was complete & we were putting things in our new truck when we discovered NO TAILGATE STEP. When I asked about it Kelly told us it was not an option on the Platinum model since it was not considered a work truck & since Veterans Ford could not provide us with a sales brochure how were we to know any different. We bought the truck on Saturday June 27 2009, the following Monday June 29 I went into the dealership & spoke with Ivey Thigpen a sales manager, I told him that after checking the internet I discovered we were lied to & this was a deal breaker he replied that he would see what he could do to add the step & would contact me in a couple of days ANOTHER LIE on Friday July 10th
after nearly two weeks of unreturned phone calls I finally reached Ivey & was told it was too expensive to add the step & they were not going to do anything about it. I then went into the dealership on Saturday July 11th exactly two weeks after purchase & spoke with Jerry Jacks another sales manager & was told he understands why I am upset but he was just an employee & there was nothing he could do, I told him I wanted to speak with the owner, my name & number was taken & was told I would soon be contacted. I asked Jerry would it be another two weeks of no calls & was told OH NO I will personally take charge of this matter & make sure you are contacted ANOTHER LIE. I also received a call from Ford Customer Care & was told they would request the dealer owner contact us. I still have not received any response from the owner but on July 27th I received a phone call from Jerry Jacks after he read my comments sent on the survey card from Ford, just to say he already told me there is nothing he could do, so why should he call me back? I reminded him he was supposed to ensure the owner contacted me to which he replied I gave your info to the receptionist & if he didn’t call me it’s not my fault. On July 29th I spoke with an executive from Ford’s Executive Offices who placed a call on my behalf & the top manager they could reach was Ivey Thigpen who told them if I want the tailgate step I would have pay $2,000.00 to have it installed & no one else will be contacting me. Great customer service a person with a handicap comes in to buy a vehicle to meet their special needs & thinks they did & when they discover they were bated & switched they’re stone walled & can’t even talk to the owner.