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Firstar Bank Compliment - Good service - Customer service

Review by Anonymous on 2001-07-03
CINCINNATI, OHIO -- I had been a customer at Firstar Bank in Cincinnati for almost 4 years. I recently moved out of the area, and had to switch banks. I had left many loose ends that needed to be tied up with Firstar, and I was worried that I would get hit with fees and penalties due to my forgetfulness. They were so helpful, they waived all the fees that should have been tacked on to my account for being left dormant for so long. I was very surprised and impressed to be treated so well even when they knew I was no longer going to be their customer. That to me is a sign of excellence.
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