AT&T Wireless Complaint - AT&T! Horrible Service, Dropped Calls, Rude Reps, Lies & They Didn't Refund My Last Month Of Service!
I had signed up for AT&T Wireless's service back in March. When I went into the store, I was told that coverage in my area was vast and that I had 3G all over the city. When I ordered my phone; I found out that coverage in my area is not vast. My phone kept moving onto the EDGE network, and I had to set it manually to get it to use 3G. The EDGE network was static filled, with slow data speeds and dropped calls. The service didn't work in many buildings and the circuits would often times be overloaded. The 3G wasn't any better. When I called AT&T; the reps seemed barely able to understand my problem and kept transferring me to different departments. I was told that even though the maps show 3G in my area, that coverage wasn't guaranteed, but that the good news was 3G network upgrades were just a few months away. I was also told that if I kept having issues after the updates; that my ETF would be waved. So I dealt with the problems; hoping the upgrades that were "Suppose" to come in July would take care of my issues. When I called back in July; I was told by one representative that there wasn't any upgrades on the way. The next representative said there were upgrades coming, but that they would be made in August. The next representative said the upgrades would be in November. And another representative said that the upgrade dates always change and that the upgrades wouldn't be made until January of 2010! Each representative telling me a different story, and each time I was treated like the problem was actually my fault. I then filed a trouble ticket to find help, but soon found out that the trouble ticket had been closed without AT&T even bothering to look into my problems. I then filed another trouble ticket, and again my issue was ignored and notes were added to my account to (NOT) open anymore trouble tickets. When I asked about leaving and told them that I had notes on my account that stated my ETF would be waved; they put me in touch with a manager who couldn't have been any ruder and said it was my fault for not leaving within the 30 days. When I told him that I had stayed because I was assured by different reps that network upgrades were coming; he went silent and said he would wave some of the Early Termination Fee. He then continued to blame me for any faults and said that reps don't have the ability to make claims like that; so it didn't matter what notes were on my account; that they wouldn't be honored.
After going through the H@LL of dealing with representative after rep; they finally waved the ETF and told me that I would get a pro-rated refund for the last month of service that I didn't use. After I wasn't sent the pro-rated check; I called them to find out what had happen and the representative told me they don't make pro-rated refunds for the last month of service, even if the customer only used a few days of it. But he did say he would have someone call me; which no one ever did.
So I am writing this to warn people to STAY AWAY FROM AT&T WIRELESS! Their reps are poorly trained and they do not care about your problems. AT&T will also force you to pay for your last month of service in advance (Which Every Carrier Does), but unlike other carriers; AT&T will not refund your last month of service. They keep those fees; even if you were only allowed to use a few days of your last month of service. I can't even imagine how many people have lost money because of this! AT&T is by far the absolute worst carrier I have ever used. The network is garbage, the reps are poorly trained and rude; and even though they use GSM & Java; they lock their phones down to the point where your forced to buy everything from them.
There are much better carriers out there; so I would suggest if your thinking about switching to AT&T; then DON'T! It's not worth the hassle!
Nothing Can Be Done. I Now HATE AT&T And Will NEVER Trust Them Again!!!