Marriott International Complaint - Sexual Assault at Beijing Marriott: No Assistance from Corporate
BEIJING, CHINA -- After being sent to the Spa at the Beijing Courtyard (down the hall from the hotel), I was sexually assaulted and my adult daughter harassed by members of the spa. This spa is associated with the Marriott, charges massages to the room, and has special Marriott prices, and brochures in each room. It is the only spa that the Courtyard Beijing uses. After a weekend of frantic calls and emails, I continually got the runaround and told to talk to management at the hotel. No one spoke English. I finally got consumer complaints on Monday, only to be verbally abused and demeaned by 2 supervisors. They refused to connect me with their legal department.
The details of the assault and harassment are humiliating and painful. I have had no assistance, and only the Beijing Courtyard will speak to me. They are insisting I speak to them with the spa people and have a translator. To this date, they will give me no information as how to proceed.
I am appalled, damaged, hurt, and in shock. I have been a Marriott Platinum member for years, and cannot believe the casual treatment I have had.