Home depot aka citi bank Complaint - Citi Bank/Home Depot what a nightmare!!!!

Review by itsy on 2009-08-06
Myself, my family and friends will never do business with Home Depot or Citi bank. Because one hand has no clue what the other hand is doing at Citi Bank this is what can happen. I had a card with them for many years not a large limit less than 1500.00. Always paid my bill and most often paid more than the payment due. To my surprise when I went to make a small purchase on my card it had been canceled. I made several attempts to straighten this out contacting Home Depot first which were no help at all. Then making numerous phone calls to Citi Bank each phone call landed me with someone else who would tell me something entirely different from the last and would say that person had given me the wrong information. I told them I didn't want the card back. I just wanted them to allow me to continue to pay the balance left on the account, they refused. They turned it over to a lawyer and it also has a effect on my credit. I am sorry I ever dealt with Home Depot or Citi bank never ever again there are too many other places to shop and too many other credit cards (with lower interest) that I can use.
Comments:2 Replies - Latest reply on 2009-08-11
Posted by madconsumer on 2009-08-06:
credit card bills do not get turned over to a collection lawyer for no reason. what is it your not telling?
Posted by lisa on 2009-08-11:
You should have gotten a letter from them informing you account was closed.

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