24 Hour Fitness - Kent, WA Complaint - Personal Training - Lack Professionalism
KENT, WASHINGTON -- 24 Hour Fitness is wonderful. The Kent, WA location is newer, clean, well-kept, the equipment is current and the classes are the bomb! The one thing I would like to say is that some of the personal trainers are young and have some growing up to do. When someone pays to train with a trainer, we don't pay them to hear about their personal lives, the drama going on in the club, the criticisms about the staff and members or to hear about the rumors going around the club. Ideally, it would be great if we could get in a good workout focusing on fitness, diet, strength, or whatever. But this location makes it hard to focus or to want to work out. Management "always" takes the side of the employee and instead of working with that trainer, they tell him or her that the customer is just emotional and that the trainer did nothing wrong. The oen thing that this location has forgotten is that the main reason they have jobs is because of the customers walking in the door everyday. Please learn about customer service and how to provide a healthy, happy environment for everyone.