Burger King Complaint - Veggie Whopper Hell
INDIANAPOLIS, INDIANA -- Ok, so you would think that the same restaurant would get something wrong on the first, second or maybe third occasion, but every single time over a period of about 2-3 years? Ridiculous! I'm a pretty strict vegetarian and there aren't a lot of restaurants by my work, so when BK came out with the Veggie Whopper, I was excited. Finally, something I could order fast and take back to work. On the first occasion of ordering this, I asked what comes on it...I was told only mayo, catsup, lettuce & tomato. I added cheese and asked them to leave off the mayo. When I got back to work, there was no cheese (although I paid for it) and there was mayo, as well as onion (something they didn't tell me came on it). I let it go this time...
The next time I went there, I learned my lesson and checked the sandwich before pulling away from the drive thru...this time it had mayo, mustard, onion & pickly and again no cheese. Immediately I sent it back and asked them to remake it. It came out wrong again. This time they had me pull forward while they remade it and they would bring it out. Yep, it was still wrong, but I was going to be late for work so I just got my money back.
I waited a pretty long while and revisited, this time going inside to order. Yep, you guessed it, completely wrong again...with pickle & onion and no cheese. I returned and had it remade. This time the manager came over and told me to specifically order it this way from now on "veggie whopper-plain, ADD cheese, lettuce, tomato, catsup"; as they were remaking my sandwich.
The next time I visited, I went inside again, I ordered just as the manager told me, but still the cashier didn't ring it up that way. When I got my sandwich, it was wrong, so I told her how I had ordered it. She was a smartmouth of course and said to me that I didn't have to order it that way because it doesn't come with pickles and onions. I explained all of my prior issues, although I shouldn't have had to, but still she insisted that she shouldn't ring it that way. I asked to see the manager. The same manager corrected the cashier & told everyone working.
I felt pretty confident now because the same manager was there and seemed to be on top of things, so I tried again...after checking the website to find out what really comes on the veggie burger. I went in and again ordered the veggie whopper as the manager instructed me to...yep...again no cheese, but pickle and onion! Oh I was furious! I called for the manager whom this time put the blame on me for even coming back when they had gotten it wrong every other time...she didn't remake the sandwich but gave me a refund. I told her I ordered it exactly how she told me but shouldn't have had to do that since the website says it doesn't come with pickles OR onions and the only thing I added was cheese. She was extremely rude and almost made me feel bad for even ordering there. When I looked at the receipt, I noticed that the gal at the register didn't even ring it up like I had told her and although she did add the cheese, the cook didn't even put it on my sandwich. So, it's poor customer service all the way around.
The very last time I visited was with my son and this time I ordered a salad only for myself. I was disgusted to see that they had a trainee class going on in the store at a table in front of customers! We would be better off not hearing this or seeing these employees in their street clothes considering one of the outfits on one of the gals that looked like she was going to work at a strip club, while her "ride" waited outside in a big SUV with loud bass coming from huge speakers right in front of the building. When we finished eating and left, the class was over and two of the trainees got into the vehicle and left. It's no wonder with the idiotic common sense their new hires have, that BK is losing customers! I have nothing against revealing clothing, strip clubs or loud bass music...after all I have a teenager...but come on...for a job training class at a fast food joint?