Infinity Insurance Co. Complaint - Do Not Get This Insurance. Worst Service And Everything Else!
I had my Mazda RX-8 parked in a parking lot. Then a Toyota Tundra ran over my front bumper tearing it apart. The driver was insured by Infinity Insurance. First mistake they did was when I specifically told them I had my vehicle towed to a body shop. Assuming they know, the next day the appraiser shows up at the location. So I called Infinity to ask them what happened and they had no explanation. They also asked why did I tow it.... well my bumper was hanging touching the floor... drivable? Don't think so. Afterwords, the appraser asked about the aftermarket piece on my vehicle that was damaged. I had told him that it was an RE-Amemiya lip and canard piece that cost around $1,200 and that I want the very same piece. So he googled it and found some prices around there I guess. Then [snip] appraised my car and told Infinity that the aftermarket piece was $459.95 and that I lied. So I called the company that he found that very same piece for that price and it was a totally different one! WTF? So I called Infinity and told them about the misunderstanding and they said he's right, the same piece used for $459.95. I had asked for the estimate and it was a totally different part! I then called Infinity and told them the situation and they "never" called me back as I was told. I'm always calling them and it's annoying because I remember the number and ext. Another thing is I request to speak to Angela Burke(the sup. That was handling my claim) and they said she's unavailable but anyone can speak to you because we work as a "team".
So I ended up speaking to more than 10 ppl trying to get a supplement of what they owed me which was about $720.25. In the beginning of August, I tried again as though I have been in touch with them ever since December, they told me they are not gonna pay for it. I questioned and did fax invoices but nothing. Wasted 8 months of my time and stressed out!