Castle Replacement Windows Compliment - Great Product, Great Service.
NEWINGTON, CT -- I recently replaced four double hung windows in my daughters room that were extremely drafty. I had contacted several window companies as to get several estimates. The first company, Tri-state windows, out of central CT, came out. After 3 hours of listening to why I needed to do all 16 windows in my home (all windows on the main floor were replaced by previous owner 4 years ago) and why there window is the best, was quoted 1200 for each of their windows! The representative called his manager about 3 times to drop the price after I was adamant about not purchasing. they wouldn't even do just the four windows that I wanted!
The next company was FJB from rocky hill, ct. Same thing, 3 hr. presentation, ridiculously high price-5k for 4 standard size windows. salesmen called manager and dropped price to just below 4k. No doubt it is a good window but I do not need a triple pane. Maybe if I lived in Alaska. I had to practically physically remove this man from my home. Would not take No for answer! I can respect his perseverance but c'mon!
The next company was Castle Windows out of Newington. By now I consider myself an expert in windows having sat through two other presentations and hours of research online. (at this point I was considering trying to do it myself). I almost called and cancelled the appt. because I didn't think I could handle wasting 3 more hours of my life. I figured I would give them a chance as my neighbor had some work done by them and he was pleased.
A young salesmen comes right on time, explains what he is going to do right up front, instead of tricking me like the other guys did: "just give me 5 min. of your time, this will just take a sec." He didn't waste a lot of time with the chit chat and we just talked about windows. It took him half the time as the others to explain why his window is awesome and how they are professional, etc., etc. His price was waaayyy better than the others. He started at close to 600 for each window but with my trade-ins (they give $75 for each window) and with the "time management savings program" that every single window company uses we were around 500. At this point, cause I knew the game, I told him to call the manager and I would be willing to put a sign, etc. He chuckled and got me another 5% I said yes, and paid 1/3 down. The other companies wanted 50%. 6 weeks later my windows were in! Two gentleman came and had everything out, in, and cleaned up in half a day. They did an amazing job. I was definitely surprised by their professionalism and know how. The representative wasn't lying when he said that the installers are not subcontractors and are trained on how to "properly"install a window. They were installed in April and no leaks, thank God! I've heard horror stories about people having new windows and they have water damage but these windows are just as the representative promised.
I am writing this as a response to some of the other reviews that are on here regarding castle windows. I understand how you feel with regards to the sales approach, it sucks. But this is how all the window companies do it for some reason. some salespeople are jerks, I guess I got lucky with the one they sent from castle.
I can assure you, you will not regret going with Castle. If you need windows and want no headaches and don't want to spend 1k for a window-these guys are it.