Avis Complaint - WARNING!!! never rent from JFK airport
NEW YORK, NEW YORK -- DO NOT RENT FROM EVER!!!!!!!!!! such a rip off. AVIS SCAMS THEIR CUSTOMERS!!!!!
i would just like to comment on my rental experience out of JFK international airport. I arrived in New York off a flight from dublin. I had to get to Pennsylvania that night to visit a very sick relative of mine. it was all last minute so of course I didn't have time to make a proper reservation. I've rented with avis before and it's ALWAYS been a great experience. when I was sorting out a car with the representative he assigned me a death trap (kia rio) and then proceeds to charge me $120.99 a day. the best rate they had, he claimed. waaaaaay overpriced if you ask me but again, I was in a hurry to get to PA, I agreed and was on my way. on my way back from central PA I gave plenty of time in order to return the car. I hit traffic right after exiting I-80 onto I-287. what should have been a 1.5 hour car trip took me 5 hours. anyone who is in traffic for that long can understand my frustration. I knew I couldn't make it back to JFK in time so a closer option was nanuet, ny. when I dropped the car off I explained my situation and even though I was 3 hours late returning the car I was charged for a whole day. another $120.99!! this is ridiculous to me. it's a Kia rio!! I feel completely scammed and I'm soooo disappointed in avis. I called customer service to inquire about my issue the refund was not approved. the second time I called to inquire they said I would be credited with half a day. I appreciate that but I was still charged for the other half of the day I wasn't driving the car. if I would have known this to be the outcome I would have kept the car for a half a day longer to get my money's worth. I will never use avis again. my father is a rewards member and has been for years and after this disaster he has vowed never to use avis again as well. I am extremely disappointed with my experience and especially coming from one of the most traveled through airports in the world. I know you have the right to raise your rates but to charge that much for a bottom line car is ridiculous. I will be sure to share my experience on every car rental review website so this never happens to anyone else.