SuperShuttle Complaint - Nearly 1 Hour Late For Pick-Up!!!
I have used and recommended Super Shuttle many times over the years. At first, the system worked great, but now it's totally unorganized and just overall bad service.
For a pick-up scheduled at 10:30am, they ended up showing up at 11:25am!! I called them 3 times, and each time, they told me: the driver's 15 min late, or he just 5 min. away, and every time, 15min. became 25min and 5 min. became 15min, and so on... Then I asked to speak to a manager, and complained to him, but he couldn't care less. He barely apologized and when I said I wouldn't use the shuttle or recommend them anymore, all he had to say was: NO PROBLEM. What kind of answer is that????
Bottom line: DO NOT USE THIS COMPANY if you don't want to miss your flight!!!
They're inexpensive but if you end up missing your flight because of their tardiness, then it'll cost you a lot more! (by the way, they do not take responsibility if you miss your flight...).
More Reviews on SuperShuttle: