Cingular Wireless Complaint - Poor cellular service and customer assistance!
MASSACHUSETTS -- Was told by the company that my phone will not work outside my home area, even though when I bought the phone I was informed it was a national phone. I feel I was lied to by the company because their explanation why it won't work is flawed. I also have trouble IN my home area so that causes more doubts. I am now stuck with 8 more months to a contract for a useless product. I cannot receive calls 90% of the time but I can dial out 90% of the time. This does me no good as I need to be reached on this phone when I am away from home. I have talked to the company once on the phone (2 weeks ago) and have emailed them twice since then asking for help in resolving the problem. I told them I would be willing to keep them as a provider if they would make my plan work for me. They told me on the phone that I could *BUY* a new phone (like I didn't do that once???) for the service. They have yet to answer either of my two recent emails or any that I have sent in the past. Very uncooperative to deal with. I am considering sending a third email informing them of my decision to report them to the better business bureau. Due to the lack of any sort of response from the company, I have decided to go elsewhere for cellular service and I will make sure everyone around me does the same.