Saveology Complaint - Saveology rebate for Comcast never arrives
FORT LAUDERDALE, UTAH -- Comcast Promotion Redemption form completed for Triple Play Preferred rebate of $225. All documents sent via mail per the instructions. Rebate is done by Saveology.com. Waited the 18 weeks, rebate never received. Called Saveology, stated they never got my paperwork. Told to fax it in. Did so. Again they stated they did not receive the fax although I had confirmation that is went through. Faxed again, they received it.
Had to wait another 18 weeks for it to be processed. That time passed and again, no rebate. They keep you on-hold, Supervisor is never available to get on the phone. Service representative brought issue to Supervisor's attention and promised Supervisor would call back. Never happened. Next call, they state they need verification that I got the Preferred Bundle package at Comcast. Despite the fact that the Comcast bill verifying this was sent to them with the original rebate form, they wanted it faxed to them again. Promised I would receive a check in 3-4 weeks once they had this document. I am not holding my breath. This seems like another delay tactic.