Thomson RCA Complaint - Thomson RCA Stonewalls Customers
MARIETTA, GEORGIA -- Purchased 08/25/08. Stopped working early June 2009. June 30 customer service told me to take to authorized service ctr 68 miles away. Ctr called July 2 and said no parts but will call July 9. Never got a call. Service center sent me to customer resolution Dept where I got case number after case number and promise after promise. Wrote to CEO and refused to reply. Resolution Dept refuses to let me talk to a supervisor, refuses to give phone numbers. Promised a resolution specialist will call 3-5 business days. Nothing. Then 24 - 48 hours. Still nothing. Still no TV and I am paying for cable I cannot use. At least Bud got 2 years as oppposed to my 8 mos.