Athens Lotus Hotel Complaint - How I was mistreated as a hotel guest

Review by Aladob on 2009-08-07
ATHENS GREECE -- This review goes along with the other that I wrote about how I was scammed by an internet hotel booking company.
The verdict is still out on who's to blame for my misfortune, but I wanted to urge consumers not to stay at the Athens Lotus Hotel.
I made an online reservation for the Athens Lotus Hotel via www.otel.com. Immediately my reservation was confirmed, my credit card was charged and I printed out a prepaid voucher.
When my husband and I arrived the young man working there said that we didn't have a reservation.
He didn't really do very much to help. My husband and I came up with most of the suggestions ourselves. It wasn't until I threatened to call the tourist police that he tried to be more "helpful". We had to wind up emailing otel.com because it was the weekend and no one was answering the phone.
Eventually (after we had spent two hours trying to find a solution) someone from otel.com made arrangements for another lesser hotel for us. The Athens Lotus did pay for a taxi for us to get there and offered us an orange juice (big deal) while we were waiting.
I took up my complaint with otel.com (they also operate under or with the companies metglobal and globalgroup). After a few emails and phone calls I was offered a measly $30 for the lesser hotel and my humiliation.
Otel.com is now trying to pin the blame on the Athens Lotus Hotel, saying that they have dialogue proving my reservation was confirmed.
I am writing this review because I don't want to see anyone else suffer at the hands of these companies. If you do use an online booking company, it's a good idea to phone the hotel in advance to make sure they have your reservation.
Comments:3 Replies - Latest reply on 2009-08-08
Posted by Anonymous on 2009-08-07:
otel.com could have had a reservation in their system, but they need to make sure it goes over to the hotel's system. It doesn't sound like the hotels fault.
Posted by Eloise on 2009-08-07:
This sounds like it is all Ote's fault. I bet they never connected with the hotel at all. Since you didn't have a reservation I thought the front desk staff was very kind. Threatening to call the police? For what? Felony charges for not finding a reservation. From reading your review it seems that you behaved outrageously.
Posted by Anonymous on 2009-08-08:
lol...what exactly were you calling the police for?

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