Dell Computer Corporation Informative - Dell Technical Support
I own two Dell computers. I bought the first in 1998 and the second in 2002. The second one has not performed well: the hard drive has been replaced twice, and I am currently unable to access my floppy and Zip drives.
Dell’s technical support was bad in 2002 and has been getting worse. I called, this time, on May 30. I spoke to somebody in India who neither understands nor speaks American English, and who is not very competent otherwise. He concluded that I had a virus, which is not the case.
I tried Email Technical Support. In the two weeks since then I have exchanged more than twenty-three email messages with people who neither understand nor write American English. Most of Dell’s messages started with “Since the previous email agent is not available today ….” Most of them show that the “agent” did not even read my previous message. I have explained and corrected their misunderstandings time after time, and I have been asked to perform the same steps several times.
This morning I had had enough. I called Customer Support, explained the problem, and asked for a technician to come to my home. The rep insisted on making a conference call to Technical Support, but before we reached anybody the call was dropped and I have heard nothing further.
Since Dell cannot or will not fix this computer, I am going to buy another.
It will not be a Dell.