Super 8 Complaint - Super 8 Roach hotel - dirty hotel
Resolution Update on 08/11/2009:
After the manager and owners recived the photos I took of our room at Super8 Madison Fl. they refunded us in full. Thank you
MADISON FLORIDA, FLORIDA -- We were driving 18+ hours and stopped in Madison Florida at the Super 8. We checked into a room with 2 queen beds, because we had all 4 of our children with us. Once we entered the room I noticed it was dirty and had a funny smell, but we were tired from driving so long and the kids were crying. When I sat down on the bed, that was when we noticed the first of many bugs in the room. I went to call the front desk and a roach ran out of the phone. One also ran out of the clock. I sent my husband to the front desk to get a refund, so we could leave. He came back and told me that their wasn't a manager on duty, so all the girl at the front could do was move us to another room and give us a discount. We didn't move rooms because it was hard for me to believe there was a room in that hotel that didn't have bugs at this point. Also the kids were very tired and cranky. I can not express how tired we all were. We would just have to talk to the manager in the morning. We did not bring our things into the room, for fear of bedbugs or having a stowaway roach or two in our bags after staying there. We only needed a few hours sleep, so we could continue to drive safly. I removed all the sheets from the beds except for the fitted sheet, so I could check for roaches and other bugs. My husband lay down with my two younger children (1yrs and 3yrs) who were exhausted and crying, while my older two children 9yrs and 10 yrs and I kept an eye out for the bugs. We did not sleep at all, and kept the light on all night. I know we should have left, but they wouldn't give us a refund without the manager and it was dangerous for us to be driving anywhere that tired. We were on a buget and couldn't pay for two hotels in one night. We checked out early the next morning, and asked for the manager to call us. When she called us she admitted to seeing a roach herself and had requested a insect service to come out to the room again. She said she would talk to the owners about a refund. We paid $61.80 they discounted $10.00 that brought the amount to $51.80 then brought the room down to $39.99 their most recent and maybe final offer. They said they would not give us a full refund because we stayed in the room and didn't take their offer for another room. (My view is if one room has bugs they all do.) She also stated that one bug in a room is not uncommon. How about 10+ in a room. Also for the price $61.80 I didn't expect roaches. (I guess we are just use to sleeping roach free.) I have photos of the bugs. Super 8 customer service told me if I can not resolve the issue with hotel directly, they would resolve the issue seven days after the date I filed my complaint. We shall see how this goes. Stay away from Madison Florida Super 8 its the Roach Hotel......