Sears Complaint - All Sears Appliances Do Not Last
RHODE ISLAND -- We had bought a washer, dryer and a freezer chest from Sears. All Kenmore products. Within 3 to 6 months time one by one the products stop working.
1st- was the washer was hoping and make funny sound when I wash my clothes. I called Sears, they send the technician to take a look at it, but the tech person did not do anything, he just said" oh its normal-nothing wrong" and he left. I call the Sears customer service again, I have to argue with them & finally the send tech, it's the same guy they send. He told me the same thing, nothing was resolve. With all this aggravation, Sears won't give me a new washer, they said will send another tech. This time a different guy, he did say something was wrong and they order me a brand new washer.
2Nd -after the washer was done, the dryer was acting up, it was not drying my clothes, I have to hang dry all my clothes outside. I thought the guy did not connect it properly or something came lose, keep trying it still the same thing, called Sears they keep saying will send tech, which takes them 2x finally to get it diagnose. It was the circuit board. They just change the circuit board, they won't replace a new dryer, said they stop making that model. Apparently you have to yell or argue with them to get your appliance fix .
Lastly- the chest freezer. It was working for 3 months, and today I went to go to the freezer to get something, I notice there is water on the door, when I open it some of my food in the freezer was already defrosted. Some of the food I have to throw it out. I looked at the manual and to see if we did not set the temp correctly. Everything was done as the manual. I call Sears, the representative ( a guy) answer he ask where I put my freezer, he said it is my fault that the freezer does not work, he keep telling that I should look at the manual for the trouble shooting. I have to yell at him, when we bought the machine everything was install by them, and there is no way it is our fault. This freezer only 3 months old. He said will set up the appointment for me, however he stated that" if the tech goes to the house and if it is not the manufacture defect I have to pay the fees at least $95 for the tech to come out". I call back few hours later and ask them to just take back the freezer give me the money back or give me a new one. The customer service said they can't do that, they have to fix it 1st at least 1x, if can't be fix they will give me a new freezer. She guarantee me that I will not get charge for the tech to come out. Well they will come out the 11 of august. Will find out what they say.
Apparently when Sears advertise they do not follow or stick to it. Even on the back of the receipt it stated " if you are not satisfied for the products you can return or exchange it within 90 days as long as you have your receipt".
My freezer this week exactly 90 days.
You know what they lie, they won't give you the money back or even exchanging it.
This is the last time we are buying products from them. Sears sucks.