Hardee's Complaint - Never again
CLINTON, SOUTH CAROLINA -- First, let me say, I go to Hardee's a lot because I love the thickburger. I have had poor service every time I have gone and I am a regular customer.
The cashier could not figure out how to plit the order charges because we had some coupons. I had to help her figure out how much to charge each person. They got mad about that. But they had brought 4 people out before they found a shift manager who could figure it out!
Two of us got the SW chicken salad, which I love and get often. We got there at 5PM. Two got their order around 5:15, one SW Ch. Salad came at 5:30 and at 5:45, I still had not gotten mine. That is 45 minutes in a fast food restuarant?? I had to take my food to go because we had somewhere to go. They made me wait because they were mad because I helped them figure it out!
The service is slow, the workers are lazy and uninterested. Customer service is a joke and these people are killing the business.
Hardee's has good food. It is a shame they cannot get decent employees who care about their job and the customers they serve. there is hardly ever many people there and do you suppose poor customer service has anything to do with it??
I said tonight was the last straw and I will Not go back there again.
I live in a small town and there are not that many restaurants, but I will drive to the next town to eat before I go back there; even though the food is good.
Service matters as much as food and these employees are not trained; from management on down to the line people to the cashiers and it is not even busy!! They have an attitude that is rude and out of line!
The only well trained, courteous and efficeint employee I have found there is an elderly woman who is at least 75+ and works the early shift. she is good! The rest could care less if someone comes again. It is not their business; it is just apaycheck to them. And one they don't deserve.
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