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STREAM ENERGY TEXAS Complaint - POOR CUSTOMER SERVICE

Review by JimmyR3 on 2009-08-08
BECAUSE OF THE BILLING PROCESS AND NOT BEING ABLE TO TALK TO ANYONE OTHER THAN A 20 YEAR OLD I PREFER TO MOVE EVEN IF THERE ARE ANY PENALTIES.
I WAS NEVER ALLOWED TO SPEAK TO A SUPERVISOR, LEFT ON HOLD FOR LONG PERIODS EVEN DISCONNECTED SEVERAL TIMES, AND WAS NEVER TOLD THAT THERE WAS A DISCONNECTION ORDER PLACED THE VERY DAY THAT I WAS CALLING. SERVICE WAS DISCONNECTED AT 3PM AND I WAS HOME AT 8PM WITH NO SERVICE.
STAY AWAY
Comments:5 Replies - Latest reply on 2009-12-13
Posted by Anonymous on 2009-08-08:
I would suggest that you contact your state's public utilities commission. You should be able to perform a web search to obtain contact information. If Stream Energy is regulated by them you can either ask them for assistance in resolving your billing issues or you can file a complaint against Stream Energy.

Good luck.
Posted by madconsumer on 2009-08-08:
was the bill paid on time? some utlitiy services do not allow for extended payments.
Posted by powens1017 on 2009-08-25:
i agree -it IS worth the early termination fee to get away from this company. they are licensed thieves.
Posted by It's time to stand on 2009-08-25:
if the bill was past due and you received a disconnect notice then there's not much you can do. You could have requested an extension but unfortunately customer care was outsourced completely. one in us one in mexico
Posted by mr. ripoffed on 2009-12-13:
We are on autopayment with this so called company, I filed a complaint with the utilties commission, against stream, for there excessive cancelation fee's and rates, next thing I get is they had no payment for dec, and a disconnect notice was sent to us! People we need to get together and file a class action suite against this scamer or try to get them out of business

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