Virgin Atlantic Airways Complaint - Old 747-400 and poor service and support
UK -- How to start on this??
Ok, lets say when I finished my flight from hell and got to hotel in St Lucia (Royal, Rex resort)to find the Virign crew later that day getting pissed around the pool for two days did not make me any more in love with Branson and his staff!
From Gatwick on a 747-400 that must be on the old girls last legs made me to say the least unimpressed. The planes sytems are so outdated that other airlines I usally fly on over to Asia must be thinking Virgin are taking the total 'mikey mouse' on investment and customer care.
The seat entertainment system was broken on 2 of our 5 seats. I paid £500 each for those buckets. The seat recliner on one (1) moved from 'interrigation position' to forward only and tryed to break my childs 6 year old back. The staff were so arragant and indifferent to the customers in coach that I felt we were a sub species of human that did not deserve even basic interaction and care. Mr Branson your adverts on 25 years are such a lie (unless your on your uppers).Actually I am so fed up with Virgin I am going to start blooging some more sites now.
Your staff in St Lucia on the Thursday 30th July (we arrived on the 19th flight)was a total joke on your image. Buying in booze to a 4**** star hotel and then sitting round a family pool for 4 hours getting pissed and talking loudly was not what I as a Virgin holiday customer wanted to see or hear. I paid over £8000 pounds for a Virgin holiday of relaxation and calm. I got nothing of the sort and my next blogg will be on the hotel your company offers. In TOTAL need of refurbishment and modernization as your planes.
Any journalist wanting to contact me can do so on (00)447595563224