AT&T Complaint - Switch the carrier - Business phone
I'm writting this on behalf of my friend who has been a victim of AT&T and sprint.
She has been using the same business line with the same phone provider, AT&T for over 25 years. She has been an outstanding customer, never had any late payment and keep a good relationship with at&t. Until 2 days ago, she found out that her business line was not working; no dial tone and couldn't receive incoming call. When she tried to call to her own business number, it went to Sprint PC voice mail box, which is not the provider that she subscribe with. She received the answer from AT&T that her main business line has been moved to the new provider since the end of July, which doesn't make sense at all for her. First of all, this is her main business line; all her customers use this number to make an appointment and contact her since she opened her business. If she had done or given permission to someone to move this business line to the new provider, it must have been something that she would remember. Of course, she didn't do that or gave a permission to anybody. Second of all, Noone has access to her business phone account number and passcode which you suppose to give to the new phone company when you want to switch your provider. Plus, she has a small local business. All of her employees have been with her since the store opened. She can't think of anybody who would try to steal that code and make this nonsense trouble.
Her problem hasn't been solved yet. She has been loosing a lot of business since she's only take appointment by phone only. But, my question is how can this happen? She's been with AT&T for 25 years as business customer. If they have any changes in her account, why don't AT&T staffs contact her to confirm those changes? What does Sprint need from the customer in order to take a phone number to their custody? Is that possible that Sprint assingned that number by mistake as they didn't know that the number has been used by somebody else?
Anybody, please, help me answer those questions. I want to help her out of this problem as soon as possible. Any advice?