Subway Complaint - Terrible Customer Service
TORONTO, ONTARIO -- I purchased at Sub at the 4900 Yonge street, Toronto, Ontario location in June 2001. Although I should be used to the treatment I receive when I order from Subway, this time the attitudes of the girl serving me was pathetic. Not only did she throw my sandwich around, but she yelled at me too. Coming back to my office very disstressed, I spoke with my collegues about this particular Subway and they have all had this similar situation. I contacted Subway at 1-800-888-4848 4 times to verbally complain over the course of 5 weeks. Each time I complained I asked why don't they have this on file and I asked for a follow up call with me. I wanted some sort of resolution. To date I have not heard from Subway at all, so basically my complaint has gone unnoticed. Well, Mr. Sub is opening up a new location 5 stores down from Subway, and I will guarantee that once Mr. Sub is open, Subway in that location will go bankrupt. Also out of all the times I called Subway, not once did anyone every apologize or empathize with me for the situation I was it. I will never purchase anything, ever again from any Subway store. I work in the Madison Center with over 5,000 people, and the longer Subway ignores me the more people I tell my story to.
Maybe Subway feels that they are too large of a corporation to acknowledge when they have made an error. As a business woman who works primarily in the Customer Service industry I can guarantee that my word of mouth complaint will do permenant damange to this particualar Subway location. Hey, you never know, this may be the tie breaker at all other locations when the consumer has a choice between Mr. Sub and Subway. For what it is worth, if I don't even receive an apology, I will go to each and every newspaper and describe in detail my first complaint which was pathetic customer service. And, I will continue to discuss how Subway completly ignored me.
In todays economy can Subway survive if all the people in Toronto decided that they are not going to eat there? I am at a point now, since I have not heard back from anyone that Subway is just as pathetic of a corporation as the store that I visited. This is not the way to run a business, and I will do whatever I need to do, to ensure that each person in Toronto is aware of Subways lack of concern for the citizens of Toronto.
To help keep me as a potential future customer, I would like the following:
I want an apology. I want Subway to acknowledge the fact that this has taken quite a bit of time out of my life to make this complaint. I want Subway to know that I am complaining for a reason. I want them to empathize with me for the experience I had to endure while ordering my meal there.
At the very least I would like a response from your company regarding this incident.