Toy Quest (Manley Toy Quest) Complaint - Defective Product - Banzai Roaring Rapids Water Slide
LOS ANGELES, CALIFORNIA -- Purchased slide on April 2, 2009 for my 2 kids for the summer. after only a couple of uses, the top seam of the pool began to tear. Called customer service and was told to use fishing string to sew that area. Tried this, but still did not work. The slide would not stay up or hold my kids. My wife called customer service back and was told to purchase a can of spray glue. This also failed. I call customer service in the beginning of July to complain and was told there is only a 60 day warranty. I was upset since the first 2 calls were within the warranty period. Since then I have been given the run around by this company. Customer service called me and asked for pictures after I sent them a copy of my receipt. I found this to be strange since the receipt clearly showed the slide I purchased. I even included pictures of the slide with my daughter on it showing the problem. Once again was told that they only offer a 60 day warranty. Since some one on their end did not put our call in the computer, I was told that they wuold forward to corporate for a decision. Have heard nothing from this company. Since then, I have read a lot of negative reviews about this companies products. I believe everyone should contact lawyers about a class-action law suit. It appears this company is selling a line of defective products.