DULUTH, MINNESOTA -- We only had our policy with Progressive for 3 days and my wife hit a deer. I was reluctant about turning it in with such a new policy, but I ended up doing so anyway. The damage was about $1700. They interviewed my wife over the phone 3 times. Then they had her interviewed by their attorneys. Then they had us both interviewed by two of their attorneys and the claims adjuster. They were horribly rude and accusing. We are honest, hard working people who had an unfortunate accident. My wife reported the accident immediately, had a police report, and did everything she was supposed to do. They were happy to take our money, but when they were asked to do what they were paid to do, they backed-out. Terrible company and customer service.
We missed several hours of work playing their little 20 Questions games. We ended up paying for the damage ourselves but Progressive dragged it out long enough so they could get a couple more monthly payments out of us. Which were EXTREMELY expensive. They had us on high risk when we should not have been. We of course dropped them after they made their decision. We found another insurance company for almost $200 per month less!! Progressive Insurance is nothing but a bunch of thieves with a license to steal. Beware of this company! They will charge much more than they should and if you have an accident, they will do whatever they can to get out of paying. It's no wonder they have so much money to spend on advertising.