Juniper Bank Informative - Contact the REAL Juniper Bank, not their outsource
WILMINGTON, DELAWARE -- After a ridiculous time fighting (and losing) a battle of a tripled interest rate causing my account balance to exceed the available credit and incurring not one, but two months worth of $39 overlimit fees, I can say I've been fed up with their service.
Customer service is horrible. After many attempts to contact their outsourced service by phone and email, they wouldn't even give me a physical address of their US location.
So, I took it upon myself to locate these folks. Here's the information for where us consumers can complain and get results:
Juniper (Barclay US) Bank
100 S. West St.
Wilmington, DE 19801
(302) 255-8000 (phone)
(302) 888-0356 (fax)
and here are some names of interest:
Anthony Jenkins - Chairman
Joe Purzycki - COO
Kevin Murphy - Director of Customer Support
Tom Karinashak - Director of Customer Care
Joyce Walsh - Senior Director, Solutions Development