Best Buy Compliment - Price adjustment - HP Computer purchase
WILMINGTON, DELAWARE -- Long story, looking for a decent computer for engineering major daughter to take to MIT, not your average college student, needed a computer with specific graphics, etc. but we are on an extremely limited budget. (Why we did not order a custom computer from a website!) Our son is a computer engineer, told us which economical computer to purchase, keeping us within our limited budget and still providing her a computer that will hold up at MIT, especially with the graphics needed for engineering. We went to Best Buy, they did not have the computer we were looking for, they found a similar one (only difference, no bluetooth) and we ordered it. Then before our computer came in to Best Buy another store had the exact computer we were looking for at $150 less than what we ordered the computer for at Best Buy. We were upset as we wanted that original computer. Best Buy worked with us, gave us a refund comparable to what we would have purchased the computer for at the other store even though it was not the exact same model. We were not expecting this, we figured we would have to argue with them, try to cancel the order without penalty, and go from there. And they gave us the stated extra 10% back as well. It is exactly what Best Buy should have done, and they did it! Scarce today. But enough to have us return again.