XM Satellite Radio Complaint - The worst liars I have ever talked too.
I called XM over the online radio and since my mom had an account already on her Hyundai so I thought we could get it free. I was wrong then the lady said that we are having a promotion and that you could have a $200 dollar radio for $19.99 and it was the Skyfi 3 I thought it was a good deal and so I listened and got thought I got all the information I didn't. She said sorry but we don't have that in stalk that we sold the last one but I can give you and express EZ for $9.99 well I thought wow that was a really good deal and the she said you have to have a three month subscription for $8.95 and we will not charge you for activation or shipping so I said ok and I gave her my card number. She said we are sorry for the long wait on getting your code for the order that you purchased and I will call back And she never did. I got a hold of a new person and this time he said that it didn't go through. I said what do you mean and he said I will reorder it for you except this time amazingly the Skyfi 3 was back in stock and I said ok that was fine because it had more than the Xpress EZ and then he said that the bill was $14.99 for the activation, $15.00 for the shipping, $8.95 for the 3 year subscription per a month, and then I paid $19.99 for the radio. I told him that it wasn't $55.98 that the lady said it was blah blah blah. I called the supervisor and and she said ok we will get rid of all the fees and will put them as credits in your account so I said ok I will take it big mistake. When I got it, it didn't even work so I waited on then and waited for someone to answer so than I received another radio the Xpress EZ that I didn't want so I told then to cancel the Skyfi 3 and moved it over to the Xpress EZ and they said it wouldn't be no charge. I got a statement saying I owed a lot of money and I called them to find out what happed and they said we owed this amount even though we paid for everything before we got it. I told the lady that if you didn't straighten this out that I will get a layer and sue there asses then she said sir sir we aren't going to do anything. I told her that you will take this to a collection agency and I will be the first one to it before you cost my mom her credit ratting and make it worse. She said that we are transferring to a manager and finally got everything straightened out. Now we sent in the Skyfi 3 for our money back and yet we still never received our check or credit what ever they were planning so now I have to call them and UPS to find out what happed tomorrow because it is to late here But if I don't get my money back then I will be the one to file a class action lawsuit and you all will be included.