AT&T Mobility Complaint - Possibly the worst customer service ever
I'm not going to be using my phone for four months so I am looking for some ultracheap plan.
1. Half hour with Agent 1 who says what I want is "World Traveler Plan." Is this on top of my regular charge? I ask. No, he says, that's all you'd pay per month, $5.99. Has to be done by the international desk. BTW this takes about 20 minutes.
2. Two calls to the International are dropped, then another 20 minutes on hold. International explains, which is what I thought, that the Plan is *extra,* not instead. Back to customer service. 50 minutes have now passed.
3. Customer service says the plan I want, a $10/month suspension, is not available since I had it last year. What can you do for me? I ask. I've been a customer for seven years.
4. Answer: nothing. Take a hike.