Federal Express Corporation Complaint - Overnight Shipping Optional for Fedex
Ordered Overnight Residential Delivery. SIGNATURE NOT REQUIRED. Have sent several overnight pkgs to this address. This time it was NOT delivered Overnight but 2 business days later. Called Fedex. Asked why tracking says no one at home/business. This pkg was specified signature not required. They are suppose to leave the pkg. Rep said that it is up to the driver on whether he wants to leave the pkg. Why do I have to pay for Overnight delivery when it is clearly now 2 days. The representative only kept saying I understand and sorry. That is not customer service!!! I AM TAKING THE RESPONSIBILITY for having the pkg left when I say NO SIGNATURE REQUIRED. LEAVE IT! DELIVER THE PKG ON TIME. STOP having the reps change the subject and ask me if I want to take advantage of your REWARDS program. I am not calling about your rewards program. I want someone to adjust the pricing for not delivering my pkg ON TIME!
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