Time Warner Complaint - Pathetic and Hideous Service 1 year and problem after problem no wonder they lost 16 Billion this last qtr
CALIFORNIA -- I have been with TMC for about 16 months now, after buying my new home in their neighborhood, had been with Direct TV and AT&T for 15 years prior and was reluctant to switch but I thought maybe they have got their act together, as I had heard so many distressing encounters, So glad they don't put people on contracts, that's a huge mistake for them, any way. The latest incident is my last, I have a 24 yr old daughter just had a baby 8/9/09 in England so naturally I have been using the tel phone a little more than usual, my bill got to $239 so some bureaucrat decided that all of a sudden I was going to stop paying my bills and pulled the plug on my line, I have excellent credit and never not paid my way. I called them up today spoke with a representative and her supervisor, who insisted they could not unblock the phone so that I could congratulate and speak to my daughter, in fact when they knew it was a complaint call, the mood and tone changed, and I was spoken to as though I was a criminal that had just robbed them, and the supervisor with his bolche attitude, I'm Mr. big and one less power than the lord himself, told me that I had to pay the $239 before they put the plug back in, as I explained to him my bill usually gets to me by the 12th of each month I pay it on the 15th and you get your money before the 23rd due date and since it was only the 10th I could not see an issue and would pay it as always before the due date.
Other issues I had was with the installation, slow internet speed, blackouts on the TV and every time I have called I always seem to get some one with an attitude, may be that's why they lost $16 billion in the 2nd qtr, and have laid off almost 2,000 employees, instead of blaming AOL for its loss, may be they should look at the grass roots, products, customer service and satisfaction. My days with TW are over and I will be switching back to DTV this month, as for my Daughter god bless her, gave birth to a 9lb 1 oz girl Kayla, I will have to put my granddad status on hold until I find another way to get in touch with her.
God Bless America and thanks for 16 months of hell with TW its about time customers unplug TW……TC